How to Fix QuickBooks error 12038 when installing update?

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Experiencing errors in QuickBooks is pretty common, as even after being one of the finest accounting software, it is prone to certain errors. In this segment, we are going to highlight one of the most common errors in QuickBooks i.e., QuickBooks error 12038. This particular error code belongs to the 12xxx series error which usually shows up when you download the latest update to the software. It often shows up a warning message that states: QuickBooks error 12038: Failed to download the update. This error can occur in the middle of downloading the software, and can abruptly freeze the software or might land you into software malfunctioning. To explore further about this particular error, we suggest you to stick around this piece of writing, and find out what triggers this issue and what measures can actually fix QuickBooks error 12038 successfully. Let us have a look:

What causes QuickBooks update error 12038?

There are a handful of factors that can land you into such an error. These factors might include the following:

  1. In case the system has an incorrect date or time.
  2. Another possible reason can be if you find an issue with the internet browser settings.
  3. You can further experience this issue if there are some sort of hindrances due to security or firewall software.
  4. Be prepared for such an error if you are using multiple versions of QuickBooks in one system.

Essential points to consider

Before delving into troubleshooting, it’s crucial to consider several factors to ensure an effective resolution.

  • Firstly, be cautious if you’re using a download accelerator to expedite downloads, as third-party accelerators might disrupt the process and lead to corruption. Disable them before initiating any updates.
  • Verify the stability and speed of your internet connection, ensuring it exceeds 28.8 KB/s. A reliable connection is pivotal for a smooth download and update process.
  • Check for parental controls enabled in your browser for safety reasons. If enabled, disable them temporarily to facilitate the software update without any hindrance.
  • Prioritize creating a backup of the company file before embarking on any troubleshooting steps. This precautionary measure ensures data integrity and minimizes the risk of data loss during the resolution process.

Read More at:QuickBooks Error Support

Solutions to fix QuickBooks error 12038

There are a bunch of measures that can be taken to eliminate QuickBooks error 12038 successfully. Let us evaluate each of the solutions one by one:

Solution 1: Uninstall any duplicate/multiple versions of QuickBooks

Just in case you have duplicate or multiple versions of QuickBooks program set up on the system, then you might end up in such an error. In such scenario, you are supposed to perform the below shared steps and try to uninstall any duplicate versions available. The steps involved here are:

  1. The very first step is to open the control panel from the start menu.
  2. Once done with that, navigate to the programs and features tab and check for any duplicate versions of QuickBooks program from the list.
  3. In case you identify any duplicate copy, then get it uninstalled by selecting the icon followed by clicking on the uninstall/change option.
  4. The next step is to click on uninstall tab and get that particular copy of QuickBooks removed from the system.
  5. Toward the end, you need to open QuickBooks and navigate to the help menu and click on the option to update QuickBooks and check if the issue is fixed or not.

Solution 2: Create a New Rule for QuickBooks .exe files

At times the firewall can obstruct the update process. In such scenarios, you need to perform the steps to create a new rule for QuickBooks.exe files. The steps involved in here are as follows:

  1. Start by searching for firewall and press Windows key on the keyboard.
  2. Once done with that, open the Windows firewall and head to the advanced settings.
  3. You now have to head to the inbound rules option.
  4. And also, right-click the inbound rules option.
  5. Select create a new rule tab.
  6. Also, go for program and click on next tab.
  7. You now have to click on browse and select the executable files associated with the QuickBooks program: Autobackupexe.exe, Dbmlsync.exe, DBManagerExe.exe, Filemanagement.exe, IntuitSyncManager.exe, QBCFMonitorService.exe, QBDBMgr.exe, QBLaunch.exe, including all other exe files related to QuickBooks.
  8. The next step is to click on allow the connection tab.
  9. And further, click on next tab.
  10. Head to creating the new rule by providing some suitable name to the newly created rule.
  11. The last step is to carry out the onscreen steps for creating the outbound rules.

Solution 3: Fix misconfigured internet connection settings

  1. Under this process, you need to launch QuickBooks and then click on the help tab.
  2. You now have to click on the internet connection setup.
  3. The next step is to select the allow QuickBooks to get access to the internet connection.
  4. Followed by heading to the advanced connection settings.
  5. And furthermore, move to advanced tab.
  6. And then, click on the option to restore advanced settings.
  7. Towards the end, you need to click on apply tab and try to update QuickBooks again.

Solution 4: Close all QuickBooks processes

If none of the above methods helped, try performing the below steps related to closing all QuickBooks processes. The steps involved in here are:

  1. Start by opening the task manager.
  2. Once done with that, click on the processes tab and end all QuickBooks-related processes.
  3. Perform the same after clicking on the services tab.
  4. After all the QuickBooks services and processes end, try to update QuickBooks once again and check if the issue persists.


Getting rid of the QB error 12038 becomes easy once you implement the basic fixation measures. Hopefully, reading this segment might have helped you in some manner to fix QuickBooks 12038 and update your QuickBooks software successfully.

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